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Refund Policy

Last updated: 2026-08-13

At Nook™, your happiness is our top priority. We stand behind every product we make, and we want you to feel completely confident shopping with us. If something isn't quite right, we'll make it right — it's that simple.

Our Satisfaction Guarantee: If you're not 100% happy with your purchase from Nook™, we'll refund it, replace it, or exchange it. No hassle, no hoops, no hard feelings.

Our 90-Day Return Window

Nook™ offers a generous 90-day return window from the date your order is delivered. That's three full months to try your purchase, live with it, and make sure it's the perfect fit for your life. We believe great products speak for themselves — and we want you to have plenty of time to fall in love with yours.

To start a return, simply reach out to us at support@trynook.co or visit trynook.co and head to our returns portal. We'll take it from there.

Condition of Returns

Nook™ keeps our return requirements simple and fair. To be eligible for a full refund, items should be:

Not sure if your item qualifies? Just ask! Our team at support@trynook.co is happy to help before you ship anything back.

How the Refund Process Works

We've made returning to Nook™ as painless as possible. Here's what to expect:

  1. Contact us. Email support@trynook.co with your order number and the reason for your return.
  2. Receive your return label. We'll send you a prepaid return shipping label within 1 business day.
  3. Ship it back. Pack up your item, attach the label, and drop it off at any carrier location.
  4. Get your refund. Once we receive and inspect your return (usually within 3–5 business days), we'll process your refund to your original payment method. Depending on your bank, funds typically appear within 5–10 business days.

We'll keep you updated by email at every step, so you're never left wondering where things stand.

Non-Refundable Items

While Nook™ accepts returns on nearly everything we sell, a few items can't be refunded for health, safety, or practical reasons:

If you have questions about whether an item is eligible for return, contact us before you buy — we're always happy to clarify.

Exchanges

Want a different size, color, or style? Nook™ makes exchanges easy. Simply follow the same return process and let us know what you'd like instead. We'll ship your replacement item as soon as we receive your return — and in many cases, we can ship it right away so you're never left waiting.

Exchanges are always free. We cover the return shipping and the shipping on your new item.

Damaged or Defective Items

We take great care packing every Nook™ order, but sometimes things go wrong in transit. If your item arrives damaged, defective, or not as described:

You won't need to return the damaged item unless we specifically ask. We'll never make a shipping mishap your problem to solve.

Refund Timing at a Glance

Here's a quick summary of what to expect once Nook™ receives your return:

If it's been more than 15 business days since your return was delivered and you haven't seen your refund, reach out — we'll track it down for you.

Contact Us

Questions, concerns, or just want to chat about a return? The Nook™ support team is here for you:

We aim to respond to every message within 1 business day. Thank you for shopping with Nook™ — we're grateful you're here, and we're committed to making every purchase one you feel great about.