Shipping Policy

Last updated: 2026-08-13

Thank you for shopping with Nook™. This Shipping Policy explains how we process, ship, and deliver orders placed through trynook.co. By placing an order with Nook™, you agree to the terms outlined below. If you have any questions, please contact us at support@trynook.co.

1. Order Processing Time

All Nook™ orders are processed within 1–3 business days (Monday through Friday, excluding public holidays) after your order is placed and payment is confirmed. Processing time refers to the time it takes us to prepare, pack, and hand your order off to the carrier — it does not include shipping transit time.

• Orders placed after 12:00 PM (local time) may begin processing the following business day.
• Orders placed on weekends or holidays will begin processing on the next business day.
• During peak periods (holiday sales, product launches, promotional events), processing may take up to 5 business days. We will notify you if delays are expected.

Once your order has shipped, you will receive a confirmation email with your tracking information.

2. Shipping Methods & Costs

Nook™ offers several shipping options at checkout. Shipping costs are calculated based on your delivery address, the shipping method selected, and the weight and dimensions of your order. The exact cost will be displayed at checkout before you complete your purchase.

• Standard Shipping — Estimated delivery in 3–7 business days after dispatch.
• Expedited Shipping — Estimated delivery in 2–3 business days after dispatch.
• Express Shipping — Estimated delivery in 1–2 business days after dispatch (where available).

From time to time, Nook™ may offer free standard shipping promotions on qualifying orders. Any applicable free shipping thresholds will be clearly displayed on our website and applied automatically at checkout.

Please note: Delivery estimates are provided by our carriers and are not guaranteed. Transit times begin once your order has been dispatched, not when the order is placed.

3. Domestic Shipping

Nook™ ships to all addresses within the United States, including Alaska, Hawaii, and U.S. territories. Please note the following:

• Shipments to Alaska, Hawaii, and U.S. territories may require additional transit time and may incur higher shipping costs.
• We ship to PO Boxes and APO/FPO/DPO addresses via standard shipping only. Expedited and express options may not be available for these addresses.
• Some oversized items may not be eligible for delivery to PO Boxes; any restrictions will be noted on the product page or at checkout.

4. International Shipping

Nook™ ships to select international destinations. Available countries and shipping options will be displayed at checkout. Please keep the following in mind when placing an international order:

• Delivery times: International orders typically arrive within 7–21 business days after dispatch, depending on the destination and customs processing.
• Customs, duties & taxes: International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in your order total at checkout.
• Customs delays: Nook™ is not responsible for delays caused by customs clearance processes in the destination country.
• Refused shipments: If a package is refused or undeliverable due to unpaid customs fees, any return shipping costs and fees may be deducted from your refund.

If you are unsure whether Nook™ ships to your country, please contact us at support@trynook.co before placing your order.

5. Order Tracking

Once your Nook™ order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow 24–48 hours for tracking information to become active after you receive your confirmation email.

1. Check your inbox (and spam/junk folder) for your shipping confirmation email.
2. Click the tracking link or enter your tracking number on the carrier's website.
3. If your tracking has not updated within 48 hours, contact us at support@trynook.co and we'll investigate.

6. Lost, Delayed, or Stolen Packages

While Nook™ works with trusted carriers, occasionally packages may be delayed, lost, or marked as delivered without arriving. If you believe your package is lost or missing, please take the following steps:

1. Verify the shipping address on your order confirmation email.
2. Check with household members, neighbors, your building manager, or your local mail room — carriers sometimes leave packages in secure or hidden locations.
3. Wait 48 hours after the "delivered" status, as packages are occasionally marked as delivered before they physically arrive.
4. If your package still has not arrived, contact us at support@trynook.co within 14 days of the expected delivery date.

Nook™ will work with the carrier to open an investigation and, where appropriate, arrange a replacement or refund. Please note that Nook™ is not responsible for packages that are lost or stolen after the carrier confirms delivery to the correct address; however, we will always do our best to help resolve the situation.

7. Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. Nook™ is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

• If you notice an error in your shipping address, contact us at support@trynook.co as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee changes once processing has begun.
• Orders returned to us due to an incorrect or undeliverable address may be reshipped at the customer's expense, or refunded minus original shipping costs.

8. Contact Us

If you have any questions about this Shipping Policy or need help with an order, the Nook™ support team is happy to assist:

• Email: support@trynook.co
• Website: trynook.co

We aim to respond to all inquiries within 1–2 business days. Thank you for shopping with Nook™ — we appreciate your business!